Contact information

Merch Lab is a trading name of Merchlabuk LTD, a company registered in England and Wales.

Business details

  • Registered company name: Merchlabuk LTD
  • Company number: [to be added]
  • Registered office: [to be added]
  • VAT number: [to be added, if registered]

How to reach us

Email is the fastest way to get hold of us and is monitored every working day. We aim to reply within one working day, and we will always confirm receipt of a complaint in writing.

Orders, returns and complaints

For anything about an existing order, email us with your order number. Your right to cancel and return is set out in our return and refund policy, and delivery timescales are in our shipping policy.

If we cannot resolve a complaint between us, you may be able to refer it to an alternative dispute resolution provider. We will tell you which scheme applies at the time.